

Enable the checkbox for ‘Use TLS 1.1’ (found towards the end of the list). To enable TLS within Internet Explorer: Select ‘Tools’, then ‘Internet Options’, then the ‘Advanced’ tab. Please ensure you have Transport Layer Security (TLS) 1.1 enabled on your web browser before attempting to access this site. Software, supporting documentation, FAQs and general information are hosted at the VA’s Remote Access Information and Media Portal. If you require technical support, please reference the FAQs and other supporting documentation found at or contact the Enterprise Service Desk (855) 673-4357. Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible. You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network). Users would still need to request remote access and have their remote access accounts enabled for use with either CAG or RESCUE. The CISCO RESCUE VPN Client is only for use on VA Government Furnished Equipment (GFE) and is installed on all GFE laptops. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat. VA supports remote access with two different applications 1. VA Handbook 6500 identifies the compliance requirements for VA remote access users.
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Repeatedly asked to save the application.ica download Any other issues
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If you do not see this option, you don't need to turn off update notifications.īlank window in Chrome or Unsupported function error in Firefox after launching the application In the Advanced Preferences dialog, click the Receiver Updates link.Right-click your Citrix Receiver icon in the system tray and choose Advanced Preferences.You can do this using the following steps. We recommend that you set your preferences to not check for updates. Some versions of Citrix Receiver will periodically check for updates. When the installation is complete, click OK in the Citrix online plug-in installation dialog.Note: If you are also prompted with an Internet Explorer Security Warning dialog, click the Run button.
